Returns, Refunds and Delivery
- We dispatch our orders via courier partner "Blue dart"
- Your tracking number will be sent via email notification once we dispatch your order
- We dispatch your order within 24 - 48 hours if the product is in stock.
Garments once sold cannot be returned or exchanged unless found to be received in damaged condition or with manufacturing defect or wrong item/size.
We ensure to match all colors of our products 99% to the actual product.
Slight difference in the actual color of fabric and the picture on the website might occur due to various variety of screen/mobile resolutions today.
Items that are eligible for exchange must be returned to us within 7 calendar days of the receipt of the item.
Customers must bear the cost of the return shipment.
We will not arrange for a return pick-up.
We do not provide refunds for exchange orders.
All customized products (which have been made to customer’s size / measurements) are non-returnable. We may offer alterations on custom orders. Any alteration costs (if it is a major alteration) will be borne by the customer
There is no return policy for International Customers for any product.
Quality check is performed at various levels on all the products before the products are dispatched. Special care is taken for the packaging of the products for the International orders. Our email is firstname.lastname@example.org for any kind of queries.
If the product received is faulty or damaged, please inform the customer care team, with photographs of the damage or issue. Our team will assess the damage and offer to exchange the product for a new piece, once the original product is returned and received at our store
Please note that products are only considered “faulty” if they have a severe manufacturing defect making it unfit for wear or use. Items that are damaged due to normal wear are not faulty products.
A product is not considered damaged if there is a slight color variation between the image on the website and the actual product.
We request that you DO NOT return any product, before receiving confirmation from our customer care team for the same. In case any product is returned without such confirmation, we do not guarantee any replacement or refund of the product. The email should contain comprehensive details of the defects/complaints of the single order/package delivery with product images clearly focusing on problem areas. Please note that we shall examine the returned products for all such defects/variations, on the basis of the customer’s emails. All defective products being returned to us shall be done ONLY through registered airmail/courier.
Asmita Design is not liable for damages to the product after it has been received by the customer. If the product has been damaged in transit (for e.g. the packaging is clearly damaged), the customer may refuse to accept the product and inform us.
COLOR, DESCRIPTION & PRODUCT DISCLAIMER
Product specifications are approximate in value
Slight variation in color is possible from how it appears on our website
A customer must place an order keeping in mind that there is a minor variation in color as seen on a computer screen against the actual color of the fabric received
Please note no returns shall be accepted because of color and description discrepancy.
Products which are embellished with sequins, beads may have a tendency to come off, in spite of all prudent care.
We shall examine the products returned by the customer for such defects/variations as complained by the customer, and ensure remedial steps are taken immediately, provided that the customer has fulfilled all its obligations as stated under this return policy.
We shall send the replaced product at the earliest possible, at its own cost. In case the original product is no longer possible, the customer may be requested to select an alternate product, which shall be sent to you, at the cost of that particular product.
We shall bear all costs for shipping and delivery of the altered/modified/alternate product in this case.
If the replacement is not possible, we will process your refund. We will notify you through an e-mail confirming the transfer of credit to your account. It takes 20-30 working days to process your returns and credit your account.
Notwithstanding the above, Asmita Design is under no obligation to accept any returns or provide any replacements or exchange or refund. We shall have sole discretion to assess each case separately, and shall take necessary action at its sole discretion.
Orders once placed cannot be cancelled.